What's your shipping time?
Your doll will be delivered approximately 5-6 weeks we receive the payment.
We need one/two weeks for production (depending on the doll’s size and features) and three/four for transportation.
Is shipping free?
Shipping is free for Germany, Belgium, The Netherlands, Poland, Austria, Denmark and Sweden. For delivery to other European countries we may apply an extra shipping fee. Please get in touch to require a quotation.
Will I have to pay VAT and custom duties on delivery?
Unless you’re requiring delivery to Norway or Switzerland you won’t have to pay any tax. All duties are settled by us in advance and included in the price. For deliveries to Norway and Switzerland VAT and custom duties are not included and they are the customer’s responsibility.
What shipping companies do you use?
Currently all our dolls are delivered through UPS.
Can I pick up my package at the carrier's nearest office?
Certainly. You can request delivery at your address as well as at the nearest carrier’s warehouse for pickup. Please leave a note in the ‘note field’ of your order if you wish to take advantage of this special shipping arrangement. You can also choose a specific carriers’ office for pickup. Important: the office you choose must be offering the ‘Hold package at location for pickup’ service.
If you happen not be able to receive the package for an extended period of time (for example because you’re away on holiday) please let us know about this period when you place the order. We will make sure the item is delivered to you before or after your time of absence.
Is the package discreet?
Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn’t appear either. Your doll will be labelled “mannequin” for custom clearance.
Can I track the shipping?
Sure. Once the doll is shipped we send you the package’s tracking number.
My tracking shows an incorrect package weight. Should I worry?
You’ve received your tracking and it shows that your package weighs 20 kg. However your doll weighs 35 kg. Don’t worry, our carriers always show a random package weight in their trackings. There’s no way to know why, what matters is that you shouldn’t worry. Your package contains the doll that you’ve ordered. Guaranteed.
Is your packaging secure?
Definitely. Your doll is packaged in a reinforced, double-walled carton box meant to withstand the different hazards that come with shipping. Inside the box a combination of textile and plastic materials ensure cushioning and absence of movement. So far we never had any occurrence of damage during transportation.