What's your shipping time?
Your doll will be delivered approximately 8-12 weeks we receive the payment. Wait times vary depending on brand, doll size, options requested and time of the year (orders placed shortly before Chinese New Year require an extra two weeks wait time). For specific wait times please check dolls’ product pages or ask us direct.
Generally we need 2-5 weeks for production (depending on the doll’s size and features) and 6-7 for transportation (by train). Some minidolls up to 90cm may have shorter lead times. Currently Irokebijin / Piper Doll up to 100 are delivered in 30-35 days (TPE) / 45-50 days (silicone).
Wait time can be reduced by about 4 weeks by shipping the goods by air. The extra cost of approximately 200 euros (the amount varies depending on the volume of the parcel) will be the customer’s responsibility. Please contact us if you are interested in air shipping.
IN STOCK DOLLS (ordered from ‘in stock‘)
We deliver in 7-14 days.
Is shipping free?
Shipping is free for Germany, Belgium, The Netherlands, Poland, Austria, Denmark and Sweden. For delivery to other European countries we may apply an extra shipping fee. Please note that we may be unable to ship to islands (Sicily, Sardinia, Canary, Balearic, Crete and more). Please get in touch to require a quotation.
Will I have to pay VAT and custom duties on delivery?
Unless you’re requiring delivery to Norway or Switzerland you won’t have to pay any tax. All duties are settled by us in advance and included in the price. For deliveries to Norway and Switzerland VAT and custom duties are not included and they are the customer’s responsibility.
What shipping companies do you use?
We deliver almost all life-size dolls ‘made to order’ by UPS. For minidolls a different courier may be used. Ready-made dolls are instead shipped using various couriers, please contact us for more information if needed.
Can I pick up my package at the carrier's nearest office?
If the shipper is UPS you should be able to do so. Check www.ups.com to verify the carrier’s locations in your country.
If you happen not be able to receive the package for an extended period of time (for example because you’re away on holiday) please let us know about this period when you place the order. We will make sure the item is delivered to you before or after your time of absence.
Is the package discreet?
Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn’t appear either. Your doll will be labelled “mannequin” for custom clearance.
Can I track the shipping?
Sure. Once the doll is shipped we send you the package’s tracking number.
My tracking shows an incorrect package weight. Should I worry?
You’ve received your tracking and it shows that your package weighs 20 kg. However your doll weighs 35 kg. Don’t worry, our carriers always show a random package weight in their trackings. There’s no way to know why, what matters is that you shouldn’t worry. Your package contains the doll that you’ve ordered. Guaranteed.
Is your packaging secure?
Definitely. Your doll is packaged in a reinforced, double-walled carton box meant to withstand the different hazards that come with shipping. Inside the box a combination of textile and plastic materials ensure cushioning and absence of movement. So far we never had any occurrence of damage during transportation.